How Artificial Intelligence in Chicago Businesses is Shaping the City
Updated: Nov 17
Chicago is buzzing with a new kind of energy as local businesses dive into the world of artificial intelligence. In a city known for its bold architecture and vibrant neighborhoods, AI is finding its own unique role—from making operations smoother to completely reshaping customer experiences. As artificial intelligence in Chicago businesses take root, they're empowering other businesses across industries to be more responsive, efficient, and, in true Chicago style, fiercely independent.
Let's explore some standout AI software and tools crafted by Chicago's small business leaders. We will first highlight the city’s forward-thinking approach through specific examples, and then we will go over new tools and software being developed by Chicago-based businesses that are proving that Chicago is in the center of the AI boom.
Artificial Intelligence Case Studies in Chicago
Local Chicago businesses are tapping into AI to solve real problems in fresh ways. In can be helpful to look at specific examples of how AI-powered breakthroughs are happening in the Windy City, from streamlining retail to reinventing logistics. Each case study shows how Chicago's entrepreneurs are blending innovation with grit, using AI tools to tackle challenges, boost efficiency, and reshape their industries.
Chicago-based ActiveCampaign is using AI to help small businesses automate their marketing, sales, and customer service efforts, making it easier for them to grow without needing a large team. Through its platform, small businesses can use AI to send personalized emails, predict customer behavior, and streamline customer communication, all from a single interface. This allows businesses to manage their customer relationships more effectively and stay competitive with larger organizations.
The company’s AI and machine learning models are trained to optimize user engagement, enabling small businesses to identify high-potential leads, segment audiences, and automate workflows. By doing this, ActiveCampaign empowers companies to offer a more tailored experience for each customer, boosting engagement and sales. Its AI tools also help businesses better understand their customer data, enabling them to predict future trends and adjust strategies accordingly.
Then there is Kidsy, an online resale business for baby and children’s products. This Chicago-based small business is using artificial intelligence in Chicago to monitor the web for competitive pricing, optimize inventory management by tracking open-box and returned items, and detect high-risk orders to prevent potential fraud.
With AI-driven efficiencies, Kidsy can offer top-brand items at a discount, keeping prices accessible and diverting unused products from landfills—an approach that has both boosted business and reduced costs since their 2023 launch.
Artificial Intelligence Companies Based in Chicago
So what companies are using artificial intelligence in Chicago to truly make a difference? Let's look at some concrete AI companies in the city that are leveraging this technology to provide a needed service to small businesses in Chicago and elsewhere.
Setuserv
SetuServ, located in Chicago, is revolutionizing customer insights by combining AI with human intelligence for companies needing fast, precise data-driven solutions. Known for its AI-powered Skierarchy™ platform, SetuServ extracts valuable insights from unstructured data like social media and customer feedback, offering actionable recommendations for industries from eCommerce to pharmaceuticals. With its focus on customized AI, SetuServ is empowering businesses to respond to customer needs more effectively, embodying Chicago’s innovative spirit by blending technology and strategy for impactful decision-making.
OneTrack
Then there is OneTrack, also headquartered in Chicago. They leverage AI to provide unique visibility for warehouse management. Their AI-powered Warehouse Operating System uses smart cameras and sensors to track forklift operations, identify safety hazards, and streamline labor productivity in real-time. This focus on data-driven oversight reduces workplace incidents and boosts efficiency, allowing warehouses to operate more safely and cost-effectively. OneTrack exemplifies how Chicago's forward-thinking businesses are using AI to tackle complex logistics challenges, providing insights that optimize safety and productivity.
Funstamatics
Chicago-based Funstematics combines AI innovation with STEM principles to solve challenges across diverse industries, from finance to healthcare. Their AI-driven solutions include custom automation, predictive analytics, and intelligent data platforms designed to transform businesses into AI-powered enterprises. Funstematics also provides tailored AI training, empowering teams to integrate AI seamlessly into their workflows. This commitment to making AI accessible and effective in Chicago's business landscape reflects their dedication to pushing boundaries while building AI solutions that are practical and impactful.
Nousot
Nousot, a Chicago-based analytics firm, uses AI to help companies modernize and unlock the value of their data. By focusing on data modernization and analytic enablement, Nousot’s AI-powered solutions allow clients to streamline complex processes, adapt rapidly to changes, and achieve quicker insights. Their GenAI-driven tools, for example, accelerate data migration and analytics, enabling artificial intelligence in Chicago-based industries to stay competitive in a fast-evolving market. Through custom-tailored, scalable AI solutions, Nousot demonstrates a forward-thinking approach to using AI for practical, measurable business advancements.
ModelOp
ModelOp, headquartered in Chicago, provides AI governance software that allows enterprises to oversee and scale their AI initiatives with confidence. Their ModelOp Center platform streamlines AI model operations, ensuring compliance with regulatory standards while facilitating faster deployment across sectors like finance, healthcare, and public services. With tools for monitoring performance, enforcing policies, and automating governance workflows, ModelOp offers Chicago businesses a structured, innovative approach to managing AI's benefits and risks.
Look to the Experts (& Get a FREE Roadmap)
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